"Gaining registration to ISO 9001 has really helped Identitech (Melbourne, FL) by bringing all of our development processes under control", says Nick Lewis, Identitech Sr VP of Operations and ISO Management Representative. "As a software development company in a fast-changing market, we have always had to be nimble, but have not always been able to be nimble and under control at the same time. The process of implementing and documenting our ISO 9001 quality system has helped us reach a balance between the two that provides for timely software solutions with greatly improved quality."

From modest beginnings in 1987, Identitech, Inc. has become a market and technology leader with hundreds of systems installed worldwide. Identitech specializes in software tools and services that enable our customers to add imaging, document management, and workflow functionality to their business applications. With Jim Robison's assistance, Identitech was able to successfully implement the ISO 9001 system, formatted specifically for software development, in approximately 10 months. Soon after, in October of 1999, Identitech passed the registration audit with flying colors. Jim Robison was instrumental in getting buy-in from both executive management as well as the employee base and then assisted with the documentation, training, and internal assessments necessary to prepare for registration.

"Since the ISO effort began at Identitech, management has emphasized product quality and, as such, has fully embraced, committed to, and supported the quality management system. At Identitech, quality has been elevated to a position of equal importance with cost and schedule in the product decision-making process", states Kerry Gilger, President and CEO. "Identitech has fully committed to customer satisfaction and continuous improvement and ISO 9001 has provided the ideal framework for achieving both."